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Online Return Form

Online Return Tracking

Product Guarantee (Warranty)

Every Tachikara product is guaranteed against defects in workmanship and materials when used under normal conditions, and provided proper care is given to the product, for two (2) years from the date of purchase. Please allow 4 to 6 weeks for inspection and processing of your return. If you have questions or concerns, please call us toll-free at 1-800-729-8224, or email info@tachikara.com, for further assistance.


EXCHANGE or REFUND: If you are not 100% satisfied with your purchase from www.tachikara.com, you can return your order to our distribution facility within 30 days for an exchange or refund. Merchandise returned for exchange or refund must be in its original packaging and in the same (new) condition as originally shipped and received. Please complete the following steps to ensure a satisfactory process. Tachikara Customer Service may contact you via phone to confirm and complete your request for exchange or refund.

1)     Fill out the information below to create your Return Merchandise Authorization (RMA).  Fields marked with an asterisk (*) are required. Click "CONTINUE”.

2)     Enter individual product information.  IMPORTANT – in Reason for Return type EXCHANGE or REFUND followed by your original www.tachikara.com order number (a 6-digit code starting with a “C” included with your order confirmation email).

3)     Review your RMA.  Email and Phone information must be correct, as we will need to contact you to complete your exchange or refund over the phone.  Click “SUBMIT”.

4)     Click the “PRINT RETURN” button at the bottom of the page to print a copy of your RMA paperwork.  Include this in your return package along with the product(s) being returned.

5)     Click the “PRINT RETURN LABEL” button at the bottom of the page to confirm the shipping address to our distribution facility.  Use information on this paperwork to prepare a shipping label with the carrier of your choice.  Also, retain your carrier's receipt to directly track your shipment online with them. Cost of return shipment is the Customer's responsibility.


DEFECTIVE RETURN: If you believe you have a defective product that falls within our warranty period, and would like to submit it to Tachikara for inspection and repair or replacement, please complete the following steps to ensure a satisfactory process by providing the information below about your return. Click "Continue" to enter individual product information for return. Please allow 4 to 6 weeks for inspection and processing of your return.

1)     Fill out this information to create your RMA.  Fields marked with an asterisk (*) are required. 

2)     Enter individual product information: Product Type; Product SKU; Product Color; Product Code (if 2 digits, use the singles digit); Reason for Return.

3)     Review your RMA.  Email and Phone information must be correct in case we need to contact you about your RMA. Click “SUBMIT”.

4)     Click the “PRINT RETURN” button at the bottom of the page to print a copy of your RMA paperwork. Include this in your return package along with the product being returned.

5)     Click the “PRINT RETURN LABEL” button at the bottom of the page to confirm the shipping address to our distribution facility.  Use information on this paperwork to prepare a shipping label with the carrier of your choice.  Also, retain your carrier's receipt to directly track your shipment online with them.  Cost of return shipment is the Customer's responsibility.

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