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Tachikara FAQ

Why is my credit card being declined?

What type of guarantee do I have on my Tachikara ball?

What is the recommended height of a tetherball pole?

What is the recommended amount of inflation for my ball?

What is the distance from the top of pole to the ball?

What is composite leather?

What are the dimensions of an outdoor volleyball court?

Should my new leather volleyball have wrinkles?

How long will it take for my order to arrive?

How do I store my leather or composite leather volleyball?

How do I open a www.tachikara.com account?

How do I know when my ball is fully inflated?

How do I clean my indoor leather volleyball?

How do I change or cancel my order?

How can I preserve the leather on my ball?

How can I be sure that the ball I purchase is acceptable for official play?

Why is my credit card being declined?

Orders entered at tachikara.com are transacted in US$. Tachikara applies strict fraud protection settings with encryption to ensure our Customer's security.  Please ensure that all billing information matches the records of your issuing credit card company, or your most recent credit card statement.

What type of guarantee do I have on my Tachikara ball?

Every Tachikara product is guaranteed against defects in workmanship and materials when used under normal conditions and provided proper care is given to the product for a period up to two (2) years from the date of purchase. If you have any questions or concerns please call us toll-free at 1-800-729-8224 or email info@tachikara.com. 

What is the recommended height of a tetherball pole?

Tetherball is considered a recreational playground activity and is not governed by official rules for play, though some do exist.  The length of a tetherball pole can vary anywhere between 9' to 10'.

What is the recommended amount of inflation for my ball?

The recommended inflation (PSI) of each Tachikara ball should be marked around its valve core.  Be sure to moisten the inflation needle before inserting it into the valve.  You can also refer to the Official Rule Book of the sport for more exact inflation (PSI) requirements.

What is the distance from the top of pole to the ball?

The tetherball should be suspended from the top of the pole so that it is suspended between 3' and 4' from the ground, depending upon the height of players.

What is composite leather?

Composite leather is a man-made material manufactured with a high fiber content that simulates the properties and durability of natural leather.

What are the dimensions of an outdoor volleyball court?

The rectangular playing court is 59' long by 29' 6" wide for official outdoor play. The height of the net for women should be 7' 4 1/8", and 7' 11 5/8" for men. Height should be measured at the center-point of the net.

Should my new leather volleyball have wrinkles?
A leather ball could potentially have wrinkles along the surface that will diminish once inflated or competitively played with over time.  This is a characteristic of natural leathers and it does not affect the playability or quality of the ball.
 
How long will it take for my order to arrive?

Please allow 24 to 48 hours for order processing. We give our best effort to process orders for shipment the same day if placed before 11:00 AM (pacific time).  Business operations are closed weekends and some holidays, so shipment of orders may be delayed during those times. When selecting expedited freight, please remember that the shipment day will not count toward the transit time (i.e.: if shipment leaves our distribution facility on Monday traveling 3-Day-Air, it should arrive Thursday). If your order is time sensitive, please call our Customer Service toll free at 1-800-729-8224 for an estimated delivery time. You will receive an Order Confirmation within 15 minutes of submitting your online order and another upon shipment from our warehouse with the carrier's tracking number included. 

How do I store my leather or composite leather volleyball?

Tachikara indoor leather, micro-leather, and/or composite leather volleyballs should be stored inside in a temperature controlled environment and should not be exposed to extreme pressure systems, temperature fluctuations or outdoor elements. Balls can be stored inflated or deflated in the off-season. If deflated for storage, when ready to reinflate, hold the valve area firmly between your thumb and index finger and notice the recommended inflation instructions (PSI) marked around the valve core. We highly suggest moistening a standard size inflation needle (1040/1043) with glycerin before inserting it straight down into the valve. Please have an inflation gauge nearby to accurately measure the PSI, so as to not over-inflate. 

How do I open a www.tachikara.com account?

To create an account at www.tachikara.com, simply enter your information in the New Customer area once you have added items to your shopping cart and are ready to proceed throught the CHECKOUT process.

How do I know when my ball is fully inflated?

We recommend using an inflation gauge to determine the exact amount of pressure, such as the Tachikara GAUGE available for purchase on this web site. Do not use a high pressure air compressor like those used at industrial sites or service stations. Rather, we highly recommend using a small inflator or hand-pump like the models available from Tachikara. Refer to inflation instructions marked around the valve core on most models. Over-inflation can be problematic to the construction and intended performance of a ball, which will void its warranty.  

How do I clean my indoor leather volleyball?

A mild soap and water solution is recommended for cleaning.

How do I change or cancel my order?

It is our goal to fulfill your order promptly and accurately. Because of this, we cannot guarantee being able to make changes to your order once it has been entered into our fulfillment system for processing. If you need to change or cancel your order entered online at www.tachikara.com, please have your order number available and call our Customer Service department toll free at 1-800-729-8224.

How can I preserve the leather on my ball?

The best thing you can do with a leather ball is use it to release the natural oils and properties in the material. Comparable to "breaking in" a pair of shoes. We do not recommend any topical ointment or creme to preserve the leather. We do not recommend leather balls for outdoor play.

How can I be sure that the ball I purchase is acceptable for official play?

Refer to the Official Rule Book governing a sport for a list of approved products and specifications. Tachikara models that are "officially" endorsed will bear an authenticating mark for an organization or entity, which should also be identified in the products description on the web page.

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